Blueternal Remote Support
Three quick steps and your technician can see and control your screen. Nothing is installed permanently.
Download the support tool
Download for Windows Mac (Apple silicon) Mac (Intel)Other downloads
Windows on ARM (Surface Pro X etc.) · Linux (.deb, Ubuntu/Debian)
Open the file you downloaded
Windows: open the downloaded file. If Windows shows a blue "Windows protected your PC" box, click More info then Run anyway. The tool runs without installing; if it offers to install, you can ignore that.
Mac: open the .dmg, drag RustDesk into Applications, then open it. Click , then in RustDesk go to Settings → Network → Import Server Config. macOS will also ask you to allow Screen Recording and Accessibility in System Settings. Please allow both.
Linux: install the .deb, then run rustdesk --config QfiIiOikXYsVmciwiIiojIpBXYiwiI9MGZ6tWa2VESYZENLljazFjT4VHSZNVZ3BXa3VDT3AVeudlSH9kcUtycOBnI6ISeltmIsISbvNmLz52bpRXds92csFmbyVGdlVHbi5Cdy9GcwV3ciojI0N3boJye once.
Read your ID and password to your technician
The window shows Your Desk → ID (a 9-digit number) and a One-time Password. Tell both to your technician over the phone. They will connect, and you will see them on your screen.
123 456 789 password a1b2c3
When you are finished, simply close the window. Access ends immediately and no one can reconnect without a new password from you.
Manual setup (if the download did not configure itself)
In RustDesk: Settings → Network (click the unlock icon), then enter:
support.blueternalsolutions.com
support.blueternalsolutions.com
pNs+TrOGJWnyP7L5wipweSYHuxN1sj9K4FXHEvikzdc=
Or paste this whole string with Import Server Config: